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Shipping & Returns

At Furrybeads, we aim to make your online shopping experience as smooth and straightforward as possible, including getting your new collar from our hands to your doorstep efficiently and reliably.

Shipping Carriers and Delivery

Diverse Carrier Options:

  • We use a variety of reputable carriers to ship our products, ensuring that we select the best option based on your location and the size of your order. This approach allows us to offer both speed and security in delivering your purchases.

 

Estimated Delivery Times:

  • Under normal conditions, most orders are delivered within two weeks from the date of shipment. We strive to process and ship your order as quickly as possible, often within a few days of your purchase.

 

Peak Periods:

  • Please note that during peak shipping times, such as the holiday season around Christmas, delivery times may be longer due to increased volume within the postal network. We appreciate your patience during these periods.

 

Tracking Your Order

 

Stay Updated:

  • Once your order is shipped, you will receive a tracking number via email. This tracking number allows you to monitor the status of your package as it makes its way to you. We encourage you to track your order to stay informed about its estimated arrival time.

 

How to Track:

  • To track your order, use the tracking number provided in your shipment confirmation email. You can enter this number on the carrier’s website or through any universal tracking service. This gives you real-time updates on the location of your order.

 

Shipping Policies

 

Address Accuracy:

  • Please ensure that your shipping address is correct when placing your order. Incorrect addresses may lead to delays or undeliverable orders. If you notice an error in your shipping information, please contact us immediately to correct it before your order is dispatched.

 

International Shipments:

  • For orders shipped outside of our home country, recipients are responsible for any customs duties or taxes imposed by their local government. Furrybeads is not responsible for these charges or for any delays caused by customs clearance processes.

 

Lost or Damaged Items:

  • In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.

 

We at Furrybeads are committed to ensuring that your order arrives on time and in perfect condition. If you have any questions about shipping or need assistance with your order, please do not hesitate to reach out via the contact page. We’re here to help!

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