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FAQ

Will bead colours fade?

Yes, bead colours can fade over time. To extend the life of your collar and maintain its vibrant appearance, please follow our care instructions. Natural bead colours tend to last longer than brighter colours. For more detailed care tips, visit our Product Care page.

Will the collar roll off my dog's neck?
Our collars are designed to fit securely without rolling off when properly sized. It is crucial to measure your dog’s neck according to our sizing instructions to ensure a snug and safe fit. For a guide on how to measure your dog correctly, please see our Sizing Guide.

 

How long before my order is shipped?
Each collar is handcrafted to order, and we typically complete them within a few days of receiving your order. For custom collars, we might contact you if there are any questions regarding your specific requirements to ensure your collar is perfect.

 

Are there other closures available?
Yes, we offer alternative closure options including slip-over closures and martingale chain closures to accommodate different preferences and needs. If you’re interested in these alternatives, please contact us via the contact page for more details and to place your order.

 

Can I exchange my collar?
We do not offer exchanges as each collar is custom-made according to your specifications. We encourage you to carefully review your order and sizing before purchasing to ensure it meets your needs. For any pre-purchase inquiries, please feel free to contact us.

 

Can I resize my collar?
Yes, resizing is possible. However, you will be responsible for shipping costs both ways and a $10 restringing fee. If you need to resize your collar, please contact us via the contact page, and we will guide you through the process.

For any other questions or support, feel free to reach out to us directly via the contact page. We're here to help make sure you and your pet are happy with your Furrybeads purchase!

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